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Front Desk Agent

2 months ago

Whites Creek, United States Super 8 NW NashvilleWhites Creek Full time
Job DescriptionJob Description

Super 8 NW Nashville/Whites Creek have a front desk agent position open for full time. Hotel Front Desk Agent benefits include: After an one year anniversary, one week paid vacation. Discounts at all Wyndham properties Possibilities of free nights of stays after earning reward points Flexible schedules Paid one week training Job brief We are looking for a Hotel Front Desk Agent to serve as our guests first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Provide information about our hotel, available rooms, rates and amenities Respond to clients complaints in a timely and professional manner Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Up sell additional facilities and services, when appropriate Maintain updated records of bookings and payments Requirements Experience with hotel reservations software, like SynXis Property Hub Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Qualifications: Hotel front desk agent experience needed Customer service experience High school diploma if you are interested, please send your resume. Thank you for your time