UX Researcher, Associate

3 weeks ago

Chicago, Illinois, United States DesignX Community Full time
Job Title: UX Researcher, Associate

At DesignX Community, we're seeking a highly skilled UX Researcher, Associate to join our team. As a UX Researcher, Associate, you will play a crucial role in gathering and communicating insights for discovery and validation, and framing problems and solutions from the user's point of view.

Responsibilities:
  • Collaborate closely with stakeholders, product, marketing, visual design, analytics, and technology teams to deliver exceptional digital user experience to our Owners, Passengers, Crewmembers, Agents, and corporate teams.
  • Participate in live and remote user test planning, facilitation, and moderation, whiteboard sessions, affinity mapping / card sort / workshopping for generative and evaluative purposes.
  • Communicate research insights and frame actionable recommendations and concepts.
  • Develop user flows, task analyses, wireframes, wireflows, personas, journey maps, feedback surveys, service maps, etc. as needed.
  • Contribute to the repository of research findings and insights for future use and reference.
  • Advocate for the user in areas of web accessibility and inclusion.
  • Embrace UX research best practices and methods.
  • Embrace our open culture of optimism, curiosity, and rapid experimentation.
Requirements:
  • Bachelor's degree in visual design, computer science, HCI/Human factors, or similar.
  • 0-2 years of experience.
  • Service-Oriented, Strives For Positive Results.
  • Knowledge, Skills, Abilities and Other (KSAOs): 0-4 years of web design and/or usability experience, with a working knowledge of user interface design, information architecture, and in planning and conducting usability tests, disseminating and presenting research findings and in developing interactive concepts and wireframe prototypes.
  • Working knowledge of user/web analytics technologies such as Adobe Analytics.
  • Some experience with information architecture, usability heuristics, and HCI fundamentals.
  • Solid communication and organization skills.
  • Working knowledge of modern collaboration, annotation, and design tools such as MIRO, Camtasia, Figma, and others.
  • Demonstrate a portfolio of case studies highlighting UX research discovery and validation.
  • Basic understanding of agile/scrum processes and best practices.
  • Comfortable with ambiguity and bringing research insights to life through presentation and storytelling.
  • Ability to collaborate and learn from anyone in the organization.

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