Ambulatory Clinical Pharmacy Technician

6 days ago

Dallas, Texas, United States University of Texas Southwestern Medical Center Full time
Job Summary

The Ambulatory Clinical Pharmacy Technician for Dermatology will be responsible for prior authorizations and refill authorizations. This technician will serve as the pharmacy representative to support operations in dermatology and continue to optimize patient care within this division.

Key Responsibilities
  • Promote patient care, safety, and medication adherence through the processing and/or assistance of prior authorizations, refill authorizations, and patient assistance programs
  • Completes tasks in EMR as directed Participate in teaching activities, including but not limited to, precept Pharmacy Technicians, Pharmacy Students, Pharmacists, and Nurses regarding refill authorizations, prior authorizations, and or patient assistance programs
  • Report directly to the pharmacist on service in the clinic and/or to other pharmacists while working Responds to calls and questions in an efficient, effective, and professional manner
  • Serves as a pharmacy services representative in addition to valuable member of the healthcare team ACT will assume additional duties as required by the pharmacy director, manager, and/or supervisor
Prior Authorization Activities
  • Initiate and coordinate prior authorization requests in the electronic health record and/or external processing system (e.g. CoverMyMeds) Act as a liaison between the Clinical Department and members, providers, pharmacies, and internal departments and respond to inquiries regarding status of prior authorization requests
  • Assist with internal and external reporting requests and summarize internal program statistics
Prescription Refill Authorization Activities
  • Utilize authorized physician protocol to process prescription refill requests in a timely manner and documents into EMR system
  • Conduct patient and pharmacy callbacks in a time efficient manner while maintaining proper phone etiquette
  • Handle intake of multiple phone lines using established scripts, protocols and service processes
  • Accurately track and enter calls using appropriate documentation, reporting, and database applications
Patient Assistance Program (PAP) Activities
  • Coordinate administrative aspects of medication services pertaining to patient assistance programs (PAP) Provides support necessary to facilitate the application and acquisition of free or reduced cost medications
  • Serves as a liaison between patients and clinic medical staff regarding eligibility, application procedures, submission of required documentation, and prescription of medications
  • Maintains comprehensive data base in conjunction with clinic leadership
Requirements
  • Minimum of one (1) year of in retail pharmacy or equivalent
  • High school diploma or equivalent required
  • Registration with Texas State Board of Pharmacy (TSBP) as a Registered Technician or Pharmacist Intern is required and national certification with Pharmacy Technician Certification Board (PTCB) preferred
  • Basic Life Support (BLS) certification, course accredited by the American Heart Association (AHA) or American Red Cross (ARC) required by start date
Working Conditions

Work is performed primarily in office area.

Security

Any qualifications to be considered as equivalents in lieu of stated minimum require prior approval of Vice President for Human Resources Administration or his/her designee.

This position is security-sensitive and subject to Texas Education Code *51.215, which authorizes UT Southwestern to obtain criminal history record information.

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