POS Support Specialist

4 days ago


Virginia Beach, Virginia, United States United Merchant Services Full time

United Merchant Services is seeking a skilled POS Support Technician to join our team in Annandale, VA. As a POS Support Technician, you will be responsible for providing phone support, documenting merchant and reseller/agent issues, and resolving outstanding issues in a timely manner. You will also prepare and stage POS hardware and software for deployment, maintain POS department equipment and tools, and perform hardware repairs as needed. Additionally, you will test, evaluate, and document software/hardware issues, provide training to associates, merchants, and resellers, and install and configure software, hardware, cables/wiring, and networks. Your strong communication skills and resourcefulness will be essential in this role. If you have experience in POS/PC support and are bilingual in English and Korean or Chinese, we encourage you to apply. This position requires occasional offsite work and may involve business travel. Benefits include medical, dental, and vision insurance, 401K with matching, paid sick and vacation time, and a Friday company lunch.



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