Behavioral Health Advocate

11 hours ago

Lansing, Michigan, United States UnitedHealth Group Full time
Job Title: Behavioral Health Care Advocate

At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Behavioral Health Care Advocate, you'll play a critical role in supporting individuals with complex mental health needs.

Key Responsibilities:
  • Facilitate member education and involvement of caregivers in the delivery of interventions
  • Provide advocacy and support to members and their families, including caregiver support and referrals to applicable resources
  • Ensure members understand treatment options and are effectively linked to treatment resources
  • Promote health, wellness, and optimal psychosocial functioning for members (identify caregiver gaps, facilitate education, and respite support)
  • Consider the member's needs holistically to identify gaps in care requiring intervention
  • Exhibit excellent customer service in engaging providers in collaborative planning
  • Create and maintain appropriate clinical records
  • Participate in clinical rounds with other team members and external healthcare management organizations/vendors, as applicable
  • Conduct condition-specific research to meet member needs
  • Maintain success stories for program promotion
  • Provide case management support for individuals meeting diagnostic requirements, including engagement of members and/or families and support throughout the treatment continuum
  • Explain authorization processes
  • Complete discharge follow-up and, if needed, discharge planning/support
Requirements:
  • Licensed Master's degree in Psychology, Social Work, Counseling, or Marriage and Family Counseling; or Licensed Ph.D, or a Registered Nurse with 2+ years of experience in behavioral health
  • Active, unrestricted, independent license in the state of residence
  • 2+ years of post-licensure experience in a related mental health environment
  • 1+ years of case management experience
  • Intermediate level proficiency in MS Office Suite, including Word, Teams, and Excel
  • Dedicated home office space and ability to leverage existing reliable high-speed internet (Cable Broadband, DSL, or Fiber)
  • Ability to work an 8-hour shift within the business hours of 8am-8pm EST
Preferred Qualifications:
  • BSN (for RNs)
  • Medical/behavioral setting experience (e.g., hospital, managed care organization, or joint medical/behavioral outpatient practice)
  • Discharge planning experience
  • Chart review experience
  • Experience consulting with facility and/or hospital staff to coordinate treatment plans
  • Experience working in community/county mental health
  • Dual diagnosis experience with mental health and substance abuse
  • Experience working in an environment requiring coordination of benefits and utilization of multiple groups and resources for patients
  • Experience with government-funded programs

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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