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Christian Product Support Specialist

2 months ago

Fayetteville, Arkansas, United States Hallmark Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at DaySpring, a subsidiary of Hallmark Cards. As a key member of our Retail Sales Division, you will play a vital role in providing exceptional customer service to our clients and customers.

Key Responsibilities
  • Interface with customers via phone and email to resolve inquiries and provide support
  • Process orders, calculate charges, and handle billing and payments
  • Meet upselling objectives and provide recommendations to customers
  • Work collaboratively with the Ecommerce Division to provide seamless customer service
Requirements
  • High school degree or equivalent, plus specialized schooling and/or on-the-job education
  • Ability to continuously talk and hear, with occasional standing, walking, and lifting up to 10 pounds
  • Specific vision abilities required, including close vision, color vision, and ability to adjust focus
Preferred Qualifications
  • Basic computer skills, including Microsoft Office, Internet, and Email
  • Patient, respectful, and positive demeanor
  • Dependable with a strong work ethic
  • Accuracy and attention to detail
  • Capacity to multitask and think independently
  • Strong verbal, written, and face-to-face communication skills
  • Solid listening skills with ability to be attentive and demonstrate empathy
  • Critical Thinking Skills, with ability to solve practical problems and deal with a variety of known variables
  • Strong time management skills
  • Willingness to learn and be flexible
  • Calming presence
  • Understanding of and appreciation for the DaySpring mission
Benefits
  • Competitive salaries and bonuses to eligible employees
  • Employee Savings Plan (401(k) with company match)
  • Profit Sharing Plan
  • Paid time off program (PTO) combining vacation, illness, and other absence into a generous bank of time and 8 paid holidays