Digital Experience Strategist
3 days ago
Welcome to Williams-Sonoma, Inc., a leading specialty retailer of high-quality products for the kitchen and home in the United States. We are seeking a highly skilled Tech Lead Product Manager to join our Product Analytics & Experimentation team. This is an exciting opportunity to conceptualize, design, and optimize digital customer experiences that drive business results.
**Estimated Salary:** $140,000 - $170,000 per year based on experience.
About the Role:
This role will be responsible for developing innovative personalization strategies to enhance customer experience, increase relevancy, and drive engagement across our digital platforms. You will work closely with cross-functional teams, including product, engineering, data science, and marketing, to build personalized experiences that resonate with customers. Key responsibilities include:
- Conceptualize, design, and deliver digital site personalization strategies that enhance customers' on-site experience and drive relevancy and engagement.
- Roadmap Development: Develop a comprehensive long-term roadmap for site personalization initiatives while managing the execution of day-to-day testing activities to drive continuous improvement.
- User Story Development: Write clear and concise user stories and define project scope to ensure the development team understands the requirements for successful implementation of personalization features.
- Cross-Functional Collaboration: Collaborate effectively with product analysts, UX designers, engineers, and brand stakeholders to ensure seamless execution of personalization initiatives.
- Performance Measurement: Monitor and analyze performance metrics, conduct postmortems, and drive continuous improvement based on results.
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