Digital Branch Experience Specialist

3 days ago


Newport News, Virginia, United States BayPort Credit Union Full time

Why BayPort Credit Union?

As a Digital Branch Experience Specialist, you will play a vital role in providing exceptional member service to current and potential members who bank digitally with BayPort Credit Union. Our team is dedicated to delivering a seamless and secure digital experience, and we are seeking a talented individual to join us in this mission.

About the Role

This position will report directly to the Digital Assistant Branch Manager and will be responsible for researching, maintaining, administering, and supporting members for all electronic products and services offered within our digital platform. You will work closely with multiple departments, management, and vendor representatives to proactively and sustainably support our digital channels.

Key Responsibilities

  • Support Digital Channels
    • Process online account applications, online lending applications, and ensure timely and effective member service involving all aspects of digital branch.
  • Provide High-Level Service
    • Deliver a high level of professional, quality service to members.
  • Ensure Security and Compliance
    • Follow applicable security, member identification, and fraud prevention policies, procedures, and practices.
  • Effective Time Management
    • Utilize effective organization, time management, and problem-solving skills to meet deadlines, work productively, and accurately manage multiple tasks.
  • Member Retention
    • Take ownership of member issues/complaints and provide resolution to ensure retention and loyalty to the credit union.
  • Team Collaboration
    • Participate in weekly and monthly meetings and support other departmental staff as necessary.

Qualifications

  • Education
    • Equivalent to a four-year high school education.
  • Experience
    • 6-24 months of previous teller, member service, and loan-related experience.
  • Knowledge
    • Effective knowledge of BayPort Credit Union's deposit and lending products and services.

Salary Range

The estimated salary for this position is between $45,000 and $65,000 per year, depending on experience and qualifications.

Benefits

  • We are proud to be an EEO/AA employer M/F/D/V.
  • We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing.

Why Choose BayPort Credit Union?

We offer a dynamic work environment, competitive salaries, and excellent benefits. If you are a motivated and customer-focused individual who is passionate about delivering exceptional member service, we encourage you to apply for this exciting opportunity.



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