Customer Experience Specialist

6 days ago


Newport News, Virginia, United States Knitwell Group Full time
About Us

Lane Bryant is a leading plus-size fashion brand that has been empowering women for over 120 years. Our mission is to provide high-quality clothing that makes women feel confident and beautiful. We believe in the power of fashion to transform lives and are committed to creating a welcoming and inclusive environment for all customers and associates.

About the Role

We are seeking a Customer Specialist to join our team at our Newport News, VA store. As a Customer Specialist, you will be responsible for providing exceptional customer service and creating a positive shopping experience for our customers. You will work closely with the store team to maintain a clean and well-presented store, promote in-store events and programs, and support the brand's merchandising and visual standards.

The Impact You Can Have
  • Welcome and engage with customers to understand their needs and support their shopping experiences.
  • Share your knowledge of our products and services with customers to outfit and inspire them.
  • Uphold brand merchandising and visual standards for a clean, neat, well-presented store.
  • Promote in-store events and company programs that support the brand.
  • Contribute to the store's success by maintaining the highest brand and execution standards.
  • Support an inclusive and welcoming store environment for customers and associates.
You'll Bring to the Role
  • Prior retail experience or customer-focused experience.
  • Passion for styling and love of working with people.
  • Flexible availability - including evenings, weekends, and holidays.
  • Ability to read, write, and communicate in English.
  • Proficient with technology, including an ability to operate store systems accurately.
Benefits
  • Merchandise discount at our brands: 50% off regular-priced merchandise at Lane Bryant, plus you may also be eligible for discounts at other KnitWell Group brands.
  • Support for your individual development plus opportunity for growth within our family of brands.
  • A culture of giving back - opportunities to support our philanthropic partners that benefit local communities.


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