Support Specialist II

2 weeks ago


Burbank, California, United States Inogen Full time
Job Summary

The Support Specialist II plays a vital role in ensuring the seamless delivery and setup of Inogen-provided equipment to patients in their homes. This position requires strong communication and technical skills to provide exceptional customer service and support to patients and healthcare professionals.

Key Responsibilities
  • Equipment Delivery and Setup
    • Pick up and deliver respiratory equipment to patients in their homes or other specified locations.
    • Assemble, set up, inspect, and test equipment, and instruct patients and caregivers on basic operation and maintenance.
  • Customer Support
    • Thoroughly and efficiently gather customer information and fulfill customer needs, educate the customer where applicable to prevent the need for further contact and document interactions within their account.
    • Maintain the highest level of quality in customer care while always acting in a professional and courteous manner.
  • Administrative Tasks
    • Complete paperwork relating to deliveries, pick-ups & testing.
    • Operate non-commercial vehicle carrying medical equipment.
  • Additional Responsibilities
    • May be required to work after-hours and on an on-call basis, including weekend and holiday coverage.
    • Successfully complete all required safe driving programs, abide by applicable motor vehicle laws and ordinances, and always demonstrate safe driving practices throughout employment.
    • Maintain valid licenses and endorsements required for the position.
    • Facilitate credit card payments through company-approved process.
    Requirements
    • Education and Experience
      • State or National certification or licensure as one or more of the following: Emergency Medical Technician (EMT), Advanced Medical Technician (AMT), Medical Assistant (MA), Certified Nursing Assistant (CNA), Nationally Registered Certified Medical Assistant (NRCMA).
      • 2 years' experience in the home medical equipment industry (oxygen therapy or respiratory), preferred.
    • Skills and Abilities
      • Demonstrate skills required to instruct patients remotely and directly in the safe use of Inogen-supplied equipment.
      • Knowledge of current technologies used in cardio-pulmonary disease treatments as they relate to Inogen-provided services.
      • Ability to work self-manage and work independently.
      • Strong work ethic and excellent oral and written communication skills.
      • Proficient in the use of laptop and electronic tablet.
      • Attention to detail is required.

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