Technical Support Specialist for HPC and AI Interconnect Solutions

3 weeks ago


Wayne, Pennsylvania, United States Cornelis Networks Full time
About Us
Cornelis Networks delivers purpose-built, high-performance fabrics accelerating High Performance Computing, High Performance Data Analytics, and Artificial Intelligence workloads in the Cloud and in the Data Center. Our products enable scientific, academic, governmental, and commercial customers to solve some of the world's toughest challenges by efficiently focusing the computational power of many processing devices at scale on a single problem, simultaneously improving both result accuracy and time-to-solution for their most complex application workloads.

Job Description
We are hiring a Technical Support Specialist for HPC and AI Interconnect Solutions to join our team As a member of our Technical Support organization, you will work collaboratively with cross-functional teams to identify partner and end-user issues and deliver solutions with world-class customer service. Key responsibilities include providing professional high-quality customer support, taking technical ownership of user-reported issues, managing incoming customer support issues, partnering cross-functionally, and supporting OEMs and/or system integrators with new cluster installation and acceptance.

Requirements
To be successful in this role, you should have at least 5 years of experience programming with C, C++, Perl, Python, and/or Fortran, as well as knowledge of Linux scripting. Strong analytical skills, interpersonal, and verbal and written communication skills are also essential. Additionally, the ability to travel to Cornelis Networks' headquarters and partner/customer locations up to 25% (typical) to 50% (peak) is required.

Estimated Salary Range
$150,000 - $200,000 per year, depending on experience.
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