Fulfillment Operations Manager

4 weeks ago


East Providence, Rhode Island, United States Feast & Fettle Full time
About Feast & Fettle

Feast & Fettle is a leading premium, fully-prepared meal delivery service in the Northeast. Our mission is to nourish everyday life by providing high-quality food, community engagement, and exceptional customer service.

Job Description

We are seeking a highly skilled and experienced Fulfillment Operations Manager to lead our operations across all Fulfillment shift teams at our East Providence production kitchen facility. The successful candidate will be responsible for creating a culture of high performance, building operational processes that scale, and ensuring timely and accurate handling of product, order processing, and delivery.

Key Responsibilities
  • Lead, train, and manage the different fulfillment teams to ensure accountability, high performance, and adherence to company standards.
  • Foster a positive and collaborative work environment, promoting teamwork and professional development across multiple teams and shifts operating six days a week.
  • Drive and hold full accountability for KPIs and labor costs on a shift by shift basis ensuring 100% order accuracy and increasing efficiencies.
Requirements
  • Proven experience supporting a scaling operation and driving efficiency.
  • Collaborative in nature, with a strong ability to work with cross-functional teams.
  • Able to manage and be comfortable with nuance, with a focus on adding structure and process improvements.
  • A sense of humor and a rigorous attention to detail, quality, and safety standards.
  • A natural sense of urgency and hustle, with a strong ability to prioritize tasks and manage multiple projects simultaneously.
  • Eagerness to learn and grow, with a strong desire to take on new challenges and responsibilities.
  • Strong interpersonal communication skills, with the ability to effectively communicate with team members, senior management, and external partners.
  • Tech savvy, with experience using apps and technologies in everyday life.
What We Offer
  • Full-time, salaried compensation: $65,000.
  • Competitive benefit package, including health benefits, paid time off, free F&F weekly meal plan membership, 401k, wellness reimbursement, professional development reimbursement, company-issued MacBook, paid parental leave, and access to staff clinical social worker.


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