Customer Service Representative
22 hours ago
We are seeking a highly skilled and customer-focused individual to join our team as a Consumer Specialist-Retail. In this role, you will be responsible for delivering exceptional customer service, promoting additional services, and resolving complex customer issues.
Key Responsibilities- Provide top-notch customer service to both existing and prospective customers, addressing their inquiries and concerns in a timely and professional manner.
- Utilize provided tools to retain customers, boost revenue, and promote additional services, ensuring a positive customer experience.
- Resolve complex customer issues, working collaboratively with other teams to ensure long-term solutions and prevent future problems.
- Stay up-to-date with promotions, products, and processes necessary to meet or exceed performance metrics.
- Perform retail office responsibilities, including restocking supplies, maintaining office cleanliness, and participating in community events.
- 1+ year's experience in a customer service or sales role.
- 2+ years of computer experience, including proficiency in Microsoft Outlook, Word, and Excel.
- Excellent interpersonal communication skills, with the ability to negotiate, sell, and close deals.
- Strong decision-making and problem-solving skills, with the ability to handle a high volume of phone calls in a structured environment.
- Ability to work in a fast-paced, dynamic environment, with a focus on customer satisfaction and retention.
- A competitive hourly rate of $19.88.
- A comprehensive benefits package, including medical, dental, vision, life insurance, and a 401(k) plan.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
We are an equal opportunity employer, committed to diversity and inclusion. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.
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