Field Service Technician
4 days ago
The Field Service Technician will provide exceptional customer service while installing, diagnosing, and resolving retail equipment failures within Service Level Agreements at retail locations in the Midland, TX area.
Key Responsibilities:
• Troubleshoot and repair computer hardware and peripherals, Point of Sale systems, and networking and printer equipment
• Install and configure retail equipment, including POS registers, self-checkout registers, thermal printers, laser printers, scanners, servers, PCs, thin clients, phone systems, RF devices, and other related computer peripherals
• Provide technical support and assistance to retail staff and customers
• Drive a reliable, personal vehicle between retail locations in and around the Midland, TX area to service and install hardware
• Assist other neighboring areas with workloads as needed
Requirements:
• 1-3 years of previous hands-on technical knowledge and experience, with strong customer service skills
• Ability to troubleshoot and repair computer hardware and peripherals, Point of Sale systems, and networking and printer equipment
• Valid Driver's License, with no major violations, and a reliable, personal vehicle to drive between work sites
• A minimum of a High School Diploma or GED; higher education or relevant IT Certifications highly preferred
What We Offer:
• Competitive hourly rate
• Reimbursement for miles driven in your personal vehicle on your weekly expense report at the standard reimbursement rate
• Opportunities for professional growth and development
Work Environment:
This position involves driving a personal vehicle between retail locations in and around the Midland, TX area to service and install hardware. Normal shift scheduling for this position may include Saturdays and/or Sundays as normal workdays, with weekdays as scheduled days off or rotating on call, as Managers deem necessary. Additional availability for on-call holiday coverage for onsite, high severity service calls may be required.
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