Tax Office Manager
6 days ago
About the Role:
We are seeking a highly skilled and motivated individual to join our team as an Associate Team Leader at H&R Block. As a key member of our retail operations team, you will be responsible for providing exceptional client service and ensuring the smooth operation of our tax offices.
Key Responsibilities:
- Support the Multi-Unit Team Leader in managing daily operations and ensuring quality service delivery
- Execute and hold associates accountable to Service Standards execution and client service experience
- Serve as point of contact for escalated client service concerns
- Ensure clients are scheduled properly and conflicts are resolved
- Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines
- Lead daily huddles and communicate essential information to office associates
Requirements:
- Prior experience working in customer service or a similar role
- Strong organizational skills and ability to plan and manage day-to-day office operations
- Customer-centric mindset and strong communication skills
- Computer proficient with the ability to use MS Office
- Demonstrated ability to work independently with minimal supervision
- Positive attitude
- Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
- High school diploma / equivalent or higher
About H&R Block:
We are a leading provider of tax preparation and financial services, committed to helping our clients achieve their financial goals. Our team is dedicated to delivering exceptional service and creating a positive experience for our clients.
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