Tax Office Manager

6 days ago


Plainfield, New Jersey, United States H&R Block Full time

About the Role:

We are seeking a highly skilled and motivated individual to join our team as an Associate Team Leader at H&R Block. As a key member of our retail operations team, you will be responsible for providing exceptional client service and ensuring the smooth operation of our tax offices.

Key Responsibilities:

  • Support the Multi-Unit Team Leader in managing daily operations and ensuring quality service delivery
  • Execute and hold associates accountable to Service Standards execution and client service experience
  • Serve as point of contact for escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved
  • Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines
  • Lead daily huddles and communicate essential information to office associates

Requirements:

  • Prior experience working in customer service or a similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Positive attitude
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher

About H&R Block:

We are a leading provider of tax preparation and financial services, committed to helping our clients achieve their financial goals. Our team is dedicated to delivering exceptional service and creating a positive experience for our clients.


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