Administrative Support Specialist

3 weeks ago


New York, New York, United States Milan Laser Full time

Customer Service Associate

Department: Administrative Support

About Milan Laser Hair Removal

Milan Laser Hair Removal stands out as a leading provider of laser hair removal services across the nation. We pride ourselves on utilizing state-of-the-art laser technology, with all procedures conducted by licensed medical professionals. Our commitment to client satisfaction is reflected in our exclusive Unlimited Package, ensuring lifelong results for our clients. With over 100 locations in 20 states and plans for national expansion, now is an exciting time to become part of the Milan team.

Position Overview:

As we continue to grow, we are eager to welcome a full-time Customer Service Associate to our vibrant team. In this role, you will be the first point of contact for both potential and existing clients, providing a warm welcome and exceptional service. You will also assist the Sales Manager with various administrative tasks to support the daily operations of the business.

What Our Customer Service Associates Appreciate About Working at Milan:

  • Complimentary Laser Hair Removal Services
  • Monthly Performance Bonuses
  • Strong Company-Driven Lead Generation
  • Comprehensive Benefits Package

Key Responsibilities:

  • Deliver outstanding client experiences through exceptional customer service.
  • Handle incoming calls to schedule appointments and address general inquiries.
  • Confirm appointments, maintain client records, and communicate effectively with clients.
  • Assist the Sales Manager with follow-up calls to clients regarding consultations and promotions (no cold calling involved).
  • Support the Sales Manager and medical staff with clinic operations, including treatment room maintenance and event coordination.
  • Process financial transactions accurately.
  • Perform daily opening and closing tasks.
  • Provide administrative support, including filing, photocopying, and faxing.

Qualifications:

  • High school diploma or GED equivalent required.
  • Exceptional customer service skills.
  • Strong team-oriented mindset.
  • Excellent written and verbal communication abilities.
  • Intermediate proficiency in computer applications.
  • Availability to work 38-40 hours per week, including rotating weekends and evenings.
  • Ability to take initiative and work independently.
  • Capability to handle confidential information with discretion.
  • Physical ability to lift 20-40 pounds.

Benefits Include:

  • $15 per hour plus monthly bonuses.
  • Medical, dental, vision, disability, and life insurance available within 30 days.
  • Paid time off starting immediately.
  • Complimentary laser hair removal for you and your spouse or legal partner.
  • Closed on nine major holidays.
  • 401k retirement plan with employer matching.
  • Opportunities for career advancement.

All prospective employees of Milan must successfully complete a pre-employment background check prior to joining the team. To succeed in this role, individuals must be able to perform each essential duty satisfactorily. The qualifications listed are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties may be assigned as necessary.

Equal Opportunity Employer



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