Front Desk Team Lead
22 hours ago
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Limelight Hotels. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.
Key Responsibilities- Train and supervise front desk staff to ensure excellent guest service and efficient operations
- Welcome guests upon arrival, assign rooms, and provide information about hotel amenities and services
- Work closely with housekeeping to ensure rooms are clean and tidy, and coordinate luggage handling with guest services agents
- Respond to guest complaints in a timely and professional manner, and resolve issues promptly
- Coordinate with other departments to ensure smooth hotel operations and maintain high levels of customer satisfaction
- High school diploma or equivalent required; college degree in hospitality or related field preferred
- 1-2 years of management experience in a hotel or hospitality setting; 3-5 years of front desk experience preferred
- Excellent communication and interpersonal skills, with ability to work effectively in a fast-paced environment
- Ability to lift up to 50 pounds, stand for long periods, and work in a variety of environments
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Discounts on hotel stays and other perks
As a member of our team, you will have the opportunity to work in a fast-paced and dynamic environment, providing exceptional guest service and contributing to the success of our hotel. If you are a motivated and customer-focused individual with a passion for hospitality, we encourage you to apply for this exciting opportunity.
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