Senior Operations Manager
4 weeks ago
Key Responsibilities:
Supervise Department Managers and their teams to deliver exceptional service
Coach and develop direct reports and the team
Drive Associate engagement and uphold operating standards
Hold leaders accountable for managing venue operations and departments accountable for budgets and spending
Forecast and control sales and expenses
Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit, and Caring
Interact with Guests to ensure a high-quality experience
Leverage business metrics and trends to drive performance and maximize profit and revenue
Cultivate relationships with community leaders and organizations to ensure strong connections
Requirements:
15+ years of restaurant, hotel, or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager
Multi-unit management experience is desired but not required
High school diploma or equivalent
Excellent communication, time management, and organization skills
Ability to work on a team, with energy and enthusiasm
A high level of self-awareness, receptivity to change, and integrity
Ability to work in extreme weather conditions for extended periods and stand and walk for long periods, including maneuvering up and down stairs
Availability to work varied shifts, including evenings, weekends, and holidays
Ability to obtain required licenses and certifications for your location
ADA compliance
Equal Opportunity Employer:
Topgolf is a global sports and entertainment community and is committed to equal opportunity and preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics. We are an affirmative action employer and take steps to prevent retaliation and create a respectful, equitable, and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
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