ATM & Card Services Associate
4 weeks ago
Bank of Marin is seeking a skilled ATM & Card Services Associate to join our Consumer Services team. This role will serve as the central resource for internal and external clients, providing expert guidance on ATM and Card services and exceptions.
Key Responsibilities:
- Process and respond to customer inquiries and requests in a timely and professional manner.
- Validate and maintain ATM/Visa Debit card orders and changes in compliance with Bank policy and regulatory requirements.
- Analyze and resolve ATM/Visa Debit card corrections and issues to ensure audit compliance and regulatory standards are met.
- Address and resolve Fraud Alert notifications and identify potential fraud or customer service issues for ATM/Visa debit cards.
- Collect and validate required signatures and documentation for requests, exceptions, and reports.
- Document and report identified issues promptly to supervisor or manager for review.
- Perform accurate data entry for daily statistical logs, reports, and corrections.
Requirements:
- High school diploma or general education degree (GED) with 6 months – 1 year related experience and/or training required.
- A one-year certificate from college or technical school preferred, or an equivalent combination of education and experience.
Bank of Marin offers competitive compensation and comprehensive benefit programs, including medical, dental, vision, 401K, profit sharing, and employee stock ownership plans. This is a full-time position, working Monday – Friday; the Bank is closed on weekends. Bank of Marin is an equal opportunity employer. EOE AA M/F/Vet/Disability.
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