Law Firm Operations Manager
3 weeks ago
We are seeking an experienced Legal Intake Supervisor to join our team. As a key member of our operations team, you will be responsible for managing the intake process, training and supporting staff, and ensuring seamless communication with paralegals, attorneys, and other departments.
About the RoleThis is a direct hire position offering a competitive salary of $80,000 per year. The ideal candidate will have at least 1 year of recent experience working in a personal injury law firm, with a strong background in intake and case management. Proficiency in Neos software is a plus.
Responsibilities- Manage, train, and support the intake team to ensure efficient and effective case handling.
- Communicate with paralegals, attorneys, and other departments to ensure seamless coordination.
- Serve as the liaison for all technical issues related to case management software.
- Collaborate with vendors for troubleshooting and updates.
- Routinely evaluate and improve intake and software support processes.
- Handle phone interactions with clients for support and troubleshooting.
- Direct hire position.
- Salary: $80,000 per year.
- Ability to work 8am-5pm Monday-Thursday and 8am-4pm on Friday.
- At least 1 year of recent experience working in a personal injury law firm.
- Strong background in intake and case management.
- Proficiency in Neos software preferred.
- Excellent leadership and customer service skills.
- Ability to multi-task and work under pressure.
- Medical, dental, and vision option plans.
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