Winner's Circle Representative

7 days ago


San Jose, California, United States Dave & Buster Full time
Job Title: Winner's Circle Representative

Job Summary:
As a Winner's Circle Representative at Dave & Buster's, you will be responsible for delivering an unparalleled Guest experience through the best combination of food, drinks, and games in an ideal environment for celebrating all-out fun. You will be the first point of contact for our Guests, ensuring their initial impressions with Dave & Buster's are positive and welcoming.

Key Responsibilities:
  • Provide timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
  • Greets Guests with a positive attitude and enthusiasm while performing multiple job functions.
  • Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
  • Provides game assistance by promptly notifying Support Technicians or Management as needed.
  • Ensures everything was satisfactory and invites Guests to return.
  • Notifies Manager of any Guest that is perceived to be unhappy.
  • Practices proper cost controls by accurately weighing tickets and scanning merchandise.
  • Responsible for stocking, displaying, and securing merchandise in all storage areas.
  • Responsible for the reconciliation of tickets and merchandise inventory.
  • Conducts merchandise inventory during and after shift, if applicable.
  • Checks for restocking of necessary supplies.
  • Reviews the cleanliness and organization of the Winner's Circle.
  • Ensures all plush and shelves are stocked, properly cleaned, and maintained.
  • Properly positions and sets up displays to increase Guest traffic and promote sales.
  • Assists other Team Members as needed.
  • Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity, and efficiency/effectiveness.
Requirements:
Physical Demands:
  • Be friendly and able to smile frequently.
  • Work days, nights, and/or weekends as required.
  • Work in noisy, fast-paced environment with distracting conditions.
  • Read and write handwritten notes.
  • Lift and carry up to 30 pounds.
  • Move about facility and stand for long periods of time.
  • Walk or stand 100% of shift.
  • Reach, bend, stoop, mop, sweep, and wipe frequently.
Compensation:
  • Compensation is from $17.7 - $19.2 per hour
Equal Opportunity Employer:
Dave & Buster's is an equal opportunity employer and participates in E-Verify in states where required.

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