Loan Operations Specialist

1 day ago


Mentor, United States Third Federal Savings & Loan Full time
About the Role

We are seeking a highly skilled Loan Administrator to join our team at Third Federal Savings & Loan. As a Loan Administrator, you will play a critical role in assisting customers with banking transactions, opening depository accounts, and resolving customer issues.

Key Responsibilities
  • Assist customers with banking transactions, including opening depository accounts and taking Equity Line/loan applications
  • Resolve customer issues on the platform, in the Teller area, or over the telephone
  • Work in a team environment, collaborating with colleagues to achieve business objectives
  • Provide exceptional customer service, ensuring a positive experience for all customers
Requirements
  • 6 months of recent Retail Bank Teller experience
  • 2 years of recent experience working in a retail branch banking location on the platform with new account openings, Equity loan applications, and resolving customer issues
  • Conventional first mortgage experience is a plus
  • Outstanding customer service skills, including professional grammar and demeanor, as well as positive, proactive, and friendly interpersonal skills
About Third Federal

Third Federal Savings & Loan is a leading financial institution dedicated to helping customers achieve their financial goals. We offer a pleasant customer service-oriented work environment, competitive salary, comprehensive benefits package, and career growth opportunities.

We are committed to providing a positive and inclusive work environment, where all associates feel valued and supported. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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