Value-Added Services Implementation Specialist

2 weeks ago


East Montpelier, Vermont, United States Nelnet Full time
About the Role

Nelnet Business Services (NBS) is a leading provider of payment technology, education services, and learning management solutions to education and faith-based organizations. As a Value-Added Services (VAS) Implementation Specialist, you will play a critical role in supporting the implementation and servicing of client institutions using FACTS products and related services.

Key Responsibilities
  1. Provide support to client institutions during the implementation process, ensuring a smooth transition to our products and services.
  2. Establish and maintain relationships with client institutions, understanding their needs and expectations.
  3. Work closely with cross-functional teams to enhance the customer experience and satisfaction.
  4. Verify and complete implementation checklists, ensuring all necessary steps are taken.
  5. Develop and deliver training programs for client institutions, providing customized instruction and support.
  6. Conduct online training sessions, instructing clients on the use of our products and services.
  7. Provide phone support for a dedicated VAS phone queue and backup for all areas of FACTS as needed.
  8. Assist with domain management and 3rd party integrations for Website Services clients.
  9. Manage project tracking, phone/email communication, and record of conversations in Salesforce.
Requirements

To be successful in this role, you will need:

  • Associates degree in a related field (bachelor's degree preferred).
  • Two years of experience in providing outstanding customer service and building excellent client relationships.
  • Experience with website content management systems (CMS) is beneficial.
What We Offer

Nelnet offers a comprehensive benefits package, including medical, dental, vision, HSA, and FSA, as well as generous earned time off, 401K, student loan repayment, life insurance, and AD&D insurance. We are an equal opportunity employer and value diversity in our workplace.



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