Program Specialist I-DOE

2 weeks ago


Tallahassee FL USA, United States State of Florida Full time
Job Summary

The State of Florida is seeking a highly skilled and motivated Program Specialist I-DOE to join our team. As a Program Specialist I-DOE, you will be responsible for providing accurate and efficient educator certification information to applicants and stakeholders via the Educator Certification telephone and email systems.

Key Responsibilities
  • Provide accurate and efficient educator certification information to applicants and stakeholders via the Educator Certification telephone and email systems.
  • Accurately retain educator certificate knowledge pursuant to Florida Statutes, State Board of Education Rules, and Department/Bureau policies covering all subject areas.
  • Interact courteously with others and provide excellent customer service.
  • Work independently in a fast-paced environment and maintain goal-directed behavior and performance under stressful conditions.
Requirements
  • High school diploma or equivalent.
  • Previous contact center experience.
  • Technology and computer skills.
Preferred Qualifications
  • Microsoft Office experience.
Benefits

The State of Florida offers a comprehensive benefits package, including health insurance, dental and vision insurance, and a retirement plan. Additionally, employees earn 8.667 hours of sick leave credits per month and 8.667 hours of annual leave credits per month.



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