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Customer Service Leader

2 months ago

Manchester, New Hampshire, United States Hannaford Supermarkets Full time
{"title": "Customer Service Leader", "description": "Job Summary

Hannaford Supermarkets is seeking a Customer Service Leader to join our team. As a key member of our store operations team, you will be responsible for providing exceptional customer service, leading front-end and service desk/kiosk associates, and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Observe and follow all company policies and established procedures.
  • Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
  • Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets.
  • Assist in special projects and perform other functions as assigned by supervision.
  • Support and comply with all company safety standards.
Requirements
  • Effective communication and customer service skills.
  • Must meet minimum age requirements to perform specific job functions (18 years of age).
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
Physical Requirements
  • Perform repetitive hand and arm motions while standing/walking the majority of the shift.
  • Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.
  • Push or pull up to 75 pounds on occasion.
Preferred Requirements
  • Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
  • Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
About Hannaford Supermarkets

Hannaford Supermarkets is a leading grocery retailer in the United States, committed to providing exceptional customer service and quality products to our customers. We are an equal opportunity employer and welcome applications from diverse candidates.

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