Fitness Club Operations Manager

1 week ago


Fort Lauderdale, Florida, United States Retro Fitness Full time
Member Experience Lead

At Retro Fitness, we're committed to delivering an exceptional experience for our members. As a Member Experience Lead, you'll play a critical role in ensuring our members receive the highest quality of service and facilities.

Key Responsibilities:
  • Lead and motivate your team to achieve exceptional member satisfaction and retention.
  • Develop and implement strategies to drive membership growth and revenue.
  • Collaborate with the General Manager and Membership Services team to achieve daily, monthly, and annual membership goals.
  • Resolve member complaints in a timely and professional manner.
  • Ensure the club meets brand standards for cleanliness, maintenance, safety, and security.
Requirements:
  • 4-year college degree or related business experience.
  • 1+ years of management experience.
  • Excellent written and verbal communication skills.
  • Strong organizational, leadership, and administrative skills.
  • Strong customer service and computer skills.
Work Schedule:

This position requires a Friday-Tuesday schedule, which may vary, as you will be responsible for weekend performance.



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