Field Support Supervisor

4 weeks ago

Redmond, Washington, United States Compass Group, North America Full time
Job Summary

As a key member of the Eurest team, the Field Support Supervisor - Audiovisual Expert will be responsible for leading the day-to-day functions of the audiovisual office. This includes establishing company policies and procedures, setting up, operating, and striking all audiovisual sets, and ensuring maximum client service, operational efficiency, and profitability levels.

Key Responsibilities
  • Subject matter expert on event utilization of supported technologies, including Teams, HD video recording, live video and audio streaming, video teleconferencing (VTC), and telepresence.
  • Provide customer service and support, including technical troubleshooting and operational assistance, as well as event support.
  • Monitor team communications and deliverables.
  • Track equipment, including maintaining asset tracking programs, completing weekly equipment checks, and performing periodic audits of inventory lists.
  • Maintain current industry and campus knowledge, contributing to business improvements, and ensuring all support services are effective and competitive.
  • Assist with the onboarding of new services, including training staff, creating process documentation, and identifying equipment for purchase.
  • Identify root issues in the delivery of support services and assist with the development and implementation of corresponding solutions.
  • Maintain key relationships with stakeholders, including Microsoft product groups, event teams, Microsoft Production Studios, Microsoft Learning, third-party vendors, etc.
Requirements
  • Minimum of 3 years of experience in the AV industry.
  • Working understanding of modern web conferencing and live video technologies.
  • Knowledgeable in audio and presentation systems, including control systems.
  • Able to troubleshoot audiovisual systems and equipment, including remotely.
  • Background in customer service or hospitality.
  • Certification in AV technology or related courses (preferred).
  • Intermediate knowledge of audio, video, and lighting systems.

Eurest is a member of Compass Group USA, a leading provider of food and support services. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Compass Group is an equal opportunity employer and welcomes applications from diverse candidates.

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