Case Manager Supervisor

4 weeks ago


Redmond, Washington, United States The Salvation Army Northwest Division Full time

Job Summary:

The Salvation Army Northwest Division is seeking a skilled Case Manager Supervisor to oversee case management services and supervise staff. This role requires strong leadership skills, excellent customer service, and the ability to create a safe and welcoming community.

Key Responsibilities:

  • Supervise case management staff and ensure compliance with Standard Operating Procedures.
  • Develop and implement comprehensive wraparound individualized service plans (ISPs).
  • Provide leadership and guidance to staff, promoting a culture of excellence and customer service.
  • Assist with monitoring and evaluating operational and administrative programs to ensure compliance with policy, contractual, and regulatory requirements.
  • Participate in staff meetings and training sessions to stay up-to-date on best practices and industry developments.

Requirements:

  • High School Diploma or equivalent required.
  • Minimum 1 year of experience in public contact/customer service.
  • 1 year of relatable supervisory experience.
  • Demonstrated skilled training in basic Trauma-Informed Care, Mental Health First Aid, and conflict resolution.
  • 6 months or more of successful experience working in a shelter, transitional, or permanent supportive housing setting.

Benefits:

A generous benefits package is included with full-time positions, including paid holidays, vacation time, sick time, and medical, vision, and dental insurance.


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