Customer Service Representative
4 weeks ago
At Uncle's, we're more than just a convenience store - we're a community hub where customers find a welcoming atmosphere, helpful service, and a place that feels like home. As a key member of our team, you'll be responsible for maintaining a clean and inviting store, ensuring our shelves are always stocked, and providing exceptional customer service to our valued customers.
Responsibilities- Customer Service Expertise: Be the friendly face that greets every customer, offering assistance, answering questions, and ensuring a pleasant shopping experience.
- Sales Floor Management: Keep our shelves perfectly stocked, displays appealing, and the store clean, with attention to detail that makes our store the go-to spot for convenience.
- Upselling and Suggestive Selling: Master the art of upselling and suggestive selling, elevating the customer experience by recommending products that complement their purchase, enhancing their shopping journey and contributing to our sales goals.
- Brand Ambassador: Champion our brand by encouraging customers to join our loyalty rewards program, highlighting exclusive benefits and personalized offers, fostering lasting relationships and building a loyal community.
- Cash Handling and Operations: Efficiently manage the cash register, handle transactions with a smile, and maintain a seamless and accurate financial flow.
- Safety and Maintenance: Maintain a safe and welcoming environment for customers and colleagues, adhering to safety guidelines and protocols, and taking pride in maintaining a clean and inviting store.
- Teamwork and Collaboration: Collaborate with colleagues to ensure smooth operations, always ready to lend a hand wherever needed.
- Age Requirement: Must be 18 years of age or older (21 in certain states).
- Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
- Communication Skills: Ability to read, write, speak, and understand English effectively.
- Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
- Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
- Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
- Personality Traits: Friendly demeanor, ability to make people feel welcome, detail-oriented, reliable, responsible, and flexible.
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