Customer Service Representative

4 weeks ago


Clarksville, Ohio, United States Uncle's Full time
Overview

At Uncle's, we're more than just a convenience store - we're a community hub where customers find a welcoming atmosphere, helpful service, and a place that feels like home. As a key member of our team, you'll be responsible for maintaining a clean and inviting store, ensuring our shelves are always stocked, and providing exceptional customer service to our valued customers.

Responsibilities
  1. Customer Service Expertise: Be the friendly face that greets every customer, offering assistance, answering questions, and ensuring a pleasant shopping experience.
  2. Sales Floor Management: Keep our shelves perfectly stocked, displays appealing, and the store clean, with attention to detail that makes our store the go-to spot for convenience.
  3. Upselling and Suggestive Selling: Master the art of upselling and suggestive selling, elevating the customer experience by recommending products that complement their purchase, enhancing their shopping journey and contributing to our sales goals.
  4. Brand Ambassador: Champion our brand by encouraging customers to join our loyalty rewards program, highlighting exclusive benefits and personalized offers, fostering lasting relationships and building a loyal community.
  5. Cash Handling and Operations: Efficiently manage the cash register, handle transactions with a smile, and maintain a seamless and accurate financial flow.
  6. Safety and Maintenance: Maintain a safe and welcoming environment for customers and colleagues, adhering to safety guidelines and protocols, and taking pride in maintaining a clean and inviting store.
  7. Teamwork and Collaboration: Collaborate with colleagues to ensure smooth operations, always ready to lend a hand wherever needed.
Qualifications
  • Age Requirement: Must be 18 years of age or older (21 in certain states).
  • Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
  • Communication Skills: Ability to read, write, speak, and understand English effectively.
  • Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
  • Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
  • Personality Traits: Friendly demeanor, ability to make people feel welcome, detail-oriented, reliable, responsible, and flexible.


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