Guest Services Ambassador
3 weeks ago
Cyclone Ballparks is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of the community. We are seeking a Guest Services Ambassador to join our team.
Job Summary:
The Guest Services Ambassador provides the first point of contact for all guests, providing excellent customer service and ensuring a positive experience for all visitors.
Key Responsibilities:
- Provide courteous and friendly service to all guests
- Be knowledgeable about facility programs and offerings
- Operate multi-line phones and record waivers and event information
- Maintain confidentiality and discretion with guest and Team Member information
- Professionally resolve guest concerns and complaints
- Know and enforce venue policies and procedures
- Complete special projects and daily assignments as assigned
Requirements:
- Must be at least 18 years of age
- High School diploma or GED
- 2+ years of customer service experience
- Possess a valid Driver's License
- Excellent communication skills, both verbal and written
- Ability to maintain focus in a high-volume, fast-paced environment
Working Conditions and Physical Demands:
- Must be able to lift 30 pounds waist high
- May be required to sit or stand for extended periods of time
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