Guest Services Ambassador

3 weeks ago


Clarksville, Ohio, United States The Sports Facilities Companies Full time
Job Title: Guest Services Ambassador

Cyclone Ballparks is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of the community. We are seeking a Guest Services Ambassador to join our team.

Job Summary:

The Guest Services Ambassador provides the first point of contact for all guests, providing excellent customer service and ensuring a positive experience for all visitors.

Key Responsibilities:

  • Provide courteous and friendly service to all guests
  • Be knowledgeable about facility programs and offerings
  • Operate multi-line phones and record waivers and event information
  • Maintain confidentiality and discretion with guest and Team Member information
  • Professionally resolve guest concerns and complaints
  • Know and enforce venue policies and procedures
  • Complete special projects and daily assignments as assigned

Requirements:

  • Must be at least 18 years of age
  • High School diploma or GED
  • 2+ years of customer service experience
  • Possess a valid Driver's License
  • Excellent communication skills, both verbal and written
  • Ability to maintain focus in a high-volume, fast-paced environment

Working Conditions and Physical Demands:

  • Must be able to lift 30 pounds waist high
  • May be required to sit or stand for extended periods of time


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