Coffee Specialist

1 week ago


Cripple Creek, Colorado, United States Full House Resorts Full time
PRIMARY RESPONSIBILITIES:

  1. Crafts and serves a variety of premium coffees, espressos, and specialty beverages in accordance with established standards.
  2. Prepares and heats a selection of baked goods and quick-serve food items for customers.
  3. Delivers outstanding customer service by providing detailed information about coffee blends, preparation techniques, flavor profiles, and ingredients.
  4. Organizes and maintains display stations, ensuring proper separation of allergens and replenishing stock as needed throughout the day.
  5. Follows FIFO (First In, First Out) practices to ensure freshness of all products.
  6. Measures, grinds, and packages coffee beans based on customer preferences.
  7. Operates various service counters, handling a range of bakery and café items, while accurately managing cash transactions and using Point of Sale systems.
  8. Maintains composure and efficiency during peak service times.
  9. Must possess flexible availability to accommodate varying shifts.
  10. Effectively communicates with management regarding any operational issues that arise.
  11. Collaborates with the Bakery department to manage sales, inventory, and orders.
  12. Attendance: Arrives at work as scheduled, punctually and prepared for duties. Adheres to uniform standards, including wearing a name tag and any required licenses.
  13. Monitors daily inventory levels and records items that require reordering.
  14. Keeps storage areas and workspaces organized and clean at all times.
  15. Assists with the unpacking, organization, and rotation of incoming deliveries.
  16. Completes daily cleaning tasks as per the established cleaning schedule.
  17. When not serving customers, engages in cleaning, organizing, restocking, and completing side tasks. Avoids personal phone use during work hours.
  18. Performs additional tasks as assigned.
QUALIFICATIONS: A demonstrated passion and knowledge of coffee, tea, and beverage preparation. Excellent communication and customer service skills. Proven ability to perform effectively under pressure. Experience in problem-solving, organization, and prioritization of tasks.

EDUCATION AND EXPERIENCE: A high school diploma or equivalent is preferred. A minimum of one year of experience as a barista, particularly with manual espresso machines, is desirable. Experience adhering to high service standards is preferred.

LANGUAGE SKILLS: Strong oral and written communication skills in English are required.

REASONING ABILITY: No decision-making responsibilities extend beyond the essential duties outlined.

CERTIFICATIONS: A Food Handling License is preferred.

ADDITIONAL SKILLS: Must exhibit enthusiasm, entrepreneurial spirit, and a commitment to success. Ability to perform basic mathematical calculations such as addition and subtraction.

PHYSICAL REQUIREMENTS: Must maintain regular and punctual attendance. Ability to lift and carry items weighing up to 50 pounds regularly. Capable of standing for extended periods with scheduled breaks. Responsibilities involve frequent movement throughout the café environment, including bending, lifting, carrying, and reaching.

WORK ENVIRONMENT: The role involves interacting with a large number of customers in a primarily indoor setting, which may be noisy. The café environment may have slick floors due to beverage preparation.

MATERIALS AND EQUIPMENT USED: Typical materials include coffee grinders, espresso machines, brewers, and various café supplies. Office supplies such as computers and stationery are also utilized.

COMPENSATION AND BENEFITS:

$18 per hour plus tips.

Full House Resorts provides a comprehensive benefits program for full-time employees and eligible family members, including medical, dental, vision, life insurance, disability coverage, FSA, and a 401k retirement plan with matching contributions after one year of service. Additional benefits include a generous paid time off program, free local gym membership, tuition reimbursement, and exclusive resort perks.
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