Member Experience Supervisor

7 days ago

Manchester, New Hampshire, United States St. Mary's Bank Full time

Why Choose St. Mary's Bank?

We take pride in our heritage as New Hampshire's- and the Nation's- first credit union. For over a century we've been committed to the credit union philosophy of people helping people.

At St. Mary's Bank, we have created a work environment that rewards dedicated employees with benefits to help them achieve their personal and professional best.

What Makes St. Mary's Bank Stand Out?

  • You have the opportunity to do what you do best every day.
  • Your opinions count.
  • Your fellow employees are committed to quality.
  • Your job is important.
  • You are directly connected to the company's mission.
  • You will have opportunities to learn and grow.
  • You have an opportunity- and a duty- to serve your community through volunteerism.

Job Summary:

The Member Experience Supervisor I provides best-in-market service to members while conducting transactions, offering information, and referring products and services in order to assist the Credit Union in meeting the annual business plan goals.

Responsibilities:

  • Processing transactions accurately and efficiently while adhering to balancing and production guidelines as established by the credit union and measured by the production reports.
  • Ensuring sound operation of the branch by delegating appropriate departmental tasks to include risk, security, quality and compliance standards are met through the measurement of branch assessments, error tracking reports, and annual audit reports to protect member accounts and minimize the credit unions exposure to risk.
  • Ensuring branch staff is performing in order to achieve business objectives by providing day to day coaching, guidance and leadership through role-model behaviors, monthly staff meetings, observation, and one on one interaction; to reach objectives as stated in organizational business plan to include reaching branch referral goals.
  • Providing coverage and oversight of Sales and Service functions as necessary to assist the office to achieve business objectives. Performance in this capacity should be consistent with service standards as measured by management observation and Member Surveys.

Requirements:

  • High School Diploma (or equivalency) is required associate's degree desired with two years successful track record as a Teller II/Member Experience Specialist.
  • Two years of prior supervisory experience.
  • Proficient knowledge of referral process, deposit, and loan products.
  • Proficient understanding of daily branch operations as it relates to teller and branch operational functions.
  • The proven ability to prioritize tasks, demonstrate time management, apply analytical/problem solving skills and mathematical skills. Computer proficiency required.
  • Possess strong written and verbal communication skills.
  • Proven leadership, interpersonal, coaching and conflict resolution skills.
  • Willing to work as a team player, take on varied assignments and work flexible schedules, to include opening and closing the branch as well as working Saturdays.

Preferred Qualifications:

  • Proven track record in loan origination, sales, and member service.
  • Knowledge of deposit/loan products (and safe deposit procedures if applicable to office) is required.
  • Ability to lift objects up to 50 lbs. (i.e., case of paper) and remain standing for extended periods of time.

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