Customer Experience Ambassador

4 weeks ago

Manchester, New Hampshire, United States Dave & Buster Full time
Job Summary:

As a Customer Experience Ambassador at Dave & Buster's, you will be the face of our brand, ensuring that every guest has a positive and welcoming experience. You will be responsible for guiding our guests through their Midway experience, providing exceptional service, and creating a memorable experience for all.

Key Responsibilities:
  • Deliver an unparalleled guest experience through the best combination of food, drinks, and games in an ideal environment for celebrating all-out fun.
  • Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action.
  • Provide timely and accurate service while managing wait times and communicating information as needed to guests, team members, and managers.
  • Greet guests with a positive attitude and enthusiasm while performing multiple job functions. Smile and greet guests upon entering.
  • Assist guests with all requests and answer questions as needed and make recommendations on items.
  • Provide game assistance by promptly notifying support technicians or management as needed.
  • Bid farewell to guests leaving. Ensure everything was satisfactory and invite guests to return.
  • Notify manager of any guest perceived to be unhappy.
  • Practice proper cost controls by accurately weighing tickets and scanning merchandise.
  • Responsible for stocking, displaying, and securing merchandise in all storage areas.
  • Responsible for the reconciliation of tickets and merchandise inventory.
  • Conduct merchandise inventory during and after shift, if applicable.
  • Check for restocking of necessary supplies. Bring all areas up to standard. Discuss problem areas with manager.
  • Review the cleanliness and organization of the Winner's Circle. Ensure all plush and shelves are stocked, properly cleaned, and maintained.
  • Properly position and set up displays to increase guest traffic and promote sales.
  • Assist other team members as needed.
  • Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum team member morale, productivity, and efficiency/effectiveness.
  • Must be at least 16 years of age.
Requirements:
Physical Demands:
  • Be friendly and able to smile frequently.
  • Work days, nights, and/or weekends as required.
  • Work in noisy, fast-paced environment with distracting conditions.
  • Read and write handwritten notes.
  • Lift and carry up to 30 pounds.
  • Move about facility and stand for long periods of time.
  • Walk or stand 100% of shift.
  • Reach, bend, stoop, mop, sweep, and wipe frequently.
Salary:
  • Compensation is from $7.25 - $13.75 per hour
Equal Opportunity Employer:
Dave & Buster's is an equal opportunity employer and participates in E-Verify in states where required.

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