Community Director

2 weeks ago

Madison, Wisconsin, United States RPM Living Full time
Overview

RPM Living is a dynamic and fast-growing company that offers a unique opportunity for individuals to shape their future. We are seeking a highly skilled Community Manager to oversee all business operations at one of our apartment communities.

Responsibilities
  • Leadership and Management: Lead property staff, conduct candidate interviews, oversee onboarding, training, timesheet approval, and conduct quarterly discussions and annual assessments in accordance with Company policies, values, and standards.
  • Performance Indicators: Drive team to achieve performance indicators, offer feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
  • Training and Development: Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs.
  • Motivation and Recognition: Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity.
  • Budgeting and Financial Reporting: Assist in budget preparation and ensure adherence to approved budgets. Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
  • Resident Satisfaction and Retention: Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues.
  • Client/Owner Relationship: Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards. Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship.
Qualifications
  • Education and Experience: Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience; or a combination of education and experience. 3 + years of related multi-family property management experience.
  • Leadership and Management Skills: Strong leadership and management skills, team player, professional, and effective communication skills.
  • Technical Skills: Proficient in Microsoft Office Suite and property management software. Valid driver's license required.
Work Environment
  • This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements.
  • The office is an open setting which may include bright lights, constant noises, and distractions.

RPM Living is an Equal Opportunity Employer. Employment with RPM Living is contingent upon successful completion of a background check and possession of a valid driver's license. We participate in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

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