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Senior Director, Community Development

2 months ago

Madison, Wisconsin, United States BetterLife Full time
About the Role

We are seeking a highly skilled and experienced Senior Director to lead our Member Engagement team at BetterLife. As a key member of our organization, you will be responsible for developing and implementing strategies to drive member growth, engagement, and retention.

Key Responsibilities
  • Member Engagement
    • Develop and implement a comprehensive member group leadership plan that aligns with our organization's mission, vision, and objectives.
    • Collaborate with cross-functional teams to design and execute new opportunities for member engagement.
    • Develop strategies to maintain strong relationships with our membership and member group leaders.
    • Monitor and assess industry trends, member feedback, and competitive landscapes to enhance membership services and benefits.
    • Lead and facilitate team communications with members, utilizing in-person meetings, email, and phone calls to ensure consistent and effective messaging.
    • Partner with member groups and their leaders to provide onboarding and succession planning.
    • Create, implement, and track member benefit programs.
    • Plan, execute, and manage member events to drive engagement and loyalty.
    • Build processes and reports to efficiently capture data and measure the success of member engagement, programs, and benefits.
  • Team Leadership and Budget Management
    • Manage and develop a high-performance team responsible for member engagement, support, and events.
    • Be the go-to person for all staff questions regarding members and employee needs.
    • Foster a collaborative and inclusive work environment, promoting efficiency, creativity, and innovation.
    • Supervise and mentor your team as they create member group calendars of events and event-specific action plans.
    • Assist in establishing Member Engagement team goals, tracking progress, and providing regular reports on membership metrics, analysis, and achievements.
    Requirements
    • Education and Experience
      • Master's degree in a related field or equivalent combination of education and professional work experience in a similar position/field.
      • 5+ years' progressively responsible experience in Member Engagement, including program design and implementation, event planning, and team leadership.
    • Knowledge, Skills, and Abilities
      • Proven success in creating innovative strategies that address members' needs and attract, engage, and retain members.
      • Strong leadership skills and track record of developing and inspiring high-performing teams.
      • Demonstrated history of continuous process improvement efforts and building strong relationships.
      • Excellent attention to detail, communication, time management, and organizational skills.
      • Excellent analytical, problem-solving, and decision-making abilities.
      • Exceptional communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels.