Customer Service Representative

1 day ago


Sterling Heights, Michigan, United States Sam's Club Full time
Job Overview

We are seeking a dedicated and customer-focused individual to join our team as a Member Assistant - Cart Attendant. This role is perfect for someone who enjoys working in a fast-paced environment, providing exceptional service to members, and being part of a dynamic team.

Key Responsibilities

* Ensure club pick up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable (for example, out of stock); offering members alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures; ensuring items are dispensed when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services.
* Maintain safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management.
* Provide member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types; utilizing cash registers to assist members with transactions; locating and organizing merchandise; zoning the designated areas; resolving member issues and concerns; promoting the company's products and services; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.

What You'll Do

As a Member Assistant - Cart Attendant, you will play a vital role in ensuring that members have an exceptional shopping experience. Your responsibilities will include:
• Ensuring club pick up orders are filled and communicated to members
• Maintaining a safe and clean facility
• Providing top-notch member service
• Assisting with transactions and promotions

Why Join Us

At Sam's Club, we offer a competitive hourly wage range of $18.00 to $25.00*, as well as additional compensation in the form of premiums based on schedule, facility, season, or specific work performed. Our benefits package includes health insurance, 401(k), stock purchase, and paid time off. We also offer opportunities for career growth and development through our Live Better U education benefit program.

Requirements

To be successful in this role, you should possess excellent communication and interpersonal skills, be able to work effectively in a team environment, and have a strong commitment to customer satisfaction. A high school diploma or equivalent is required, and previous retail experience is preferred.

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