Customer Service Representative and Business Development Specialist

4 days ago


Sterling Heights, Michigan, United States All Dry Services of Metro Detroit Full time
About All Dry Services of Metro Detroit

We are a premier water mitigation and mold remediation service provider, committed to exceptional customer service and professionalism.

Job Summary

This is an exciting opportunity to join our high-performing team as a Customer Service Representative and Business Development Specialist. In this role, you will promote our services, interact with customers, lead technicians, and management to ensure excellent job documentation and drive business growth.

Key Responsibilities
  • Answer inbound phone calls and book jobs/projects
    • Manage the calendar and review with management
    • Set up appointments and manage route via software provided
    • Assign jobs/inspections to field personnel
  • Communicate with customers, lead technicians and management
    • Interact with and help potential customers and lead sources by phone
    • Establish relationships and rapport while building value in the brand
  • Review daily activities and results
    • Ensure job book accuracy
    • Audit job documentation, ensuring compliance
    • Performance reviews with management
Requirements
  • Basic Qualifications
    • High School diploma or equivalent
    • 1+ year prior work experience
    • Satisfactory background check
    • Experienced with computer tech, e.g. computers, smart phones, tablets, social media, Microsoft Office/other software
    • Excellent attitude
  • Prioritization and Multi-tasking Skills
    • Able to prioritize tasks and manage multiple responsibilities in a fast-paced environment
  • Strong Communication Skills
    • Excellent oral and written communication skills, including phone etiquette and conflict resolution
  • Problem-Solving Ability
    • Able to analyze problems and develop effective solutions
Preferred Qualifications
  • College degree
  • Prior administrative experience
  • Experience with business software technologies
  • Excellent organizational, time-management, oral/written communication, and interpersonal skills
Estimated Salary Range: $40,000 - $60,000 per annum

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