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Client Relations Specialist
2 months ago
PRIMARY RESPONSIBILITIES AND DUTIES
Embrace and embody the core values of Mars, Inc. within both personal conduct and team interactions.
Proactively engage in attracting new clientele by showcasing the services offered by the veterinary facility and ensuring a seamless experience for both clients and their pets, thereby enhancing overall client satisfaction.
Optimize the number of pets attended to by the veterinary team through a well-organized and efficiently managed practice, catering to the requirements of our wellness plan clientele.
Deliver professional, efficient, and outstanding service consistently. This includes encouraging visits to the facility, warmly welcoming clients and their pets, ensuring their comfort during their stay, and providing education regarding their pets' health.
Inform clients about Comprehensive Wellness Plans, preventive care, pet health necessities, and available services at the facility.
Assist incoming clients by completing necessary paperwork, entering all relevant pet information and history into the system, utilizing appropriate identification collars and tags, and ensuring timely service.
Support outgoing clients by providing all essential instructions, information, and invoices, dispensing medications as per the veterinarian's guidance, selling retail items, and scheduling future appointments.
Oversee financial transactions by maintaining accurate records and adhering to proper opening and closing protocols.
Perform administrative tasks as required.
Additional responsibilities may be assigned as needed.
