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Operations Manager

2 months ago


Honolulu, Hawaii, United States Hard Rock Full time

Job Summary:

We are seeking a highly skilled and experienced Operations Manager to join our team at Hard Rock. As an Operations Manager, you will be responsible for leading our cafe team and ensuring the smooth operation of our restaurant.

Key Responsibilities:

  • Mentorship and Coaching: Develop and mentor hourly staff members to become Hard Rock brand ambassadors, providing guidance and support to help them reach their full potential.
  • Labor Scheduling: Manage labor schedules in line with the cafe's budget and forecast models, ensuring optimal staffing levels and minimizing costs.
  • Financial Management: Demonstrate a clear understanding of the cafe's budget and profit and loss statement, making informed decisions to drive business growth.
  • Performance Management: Clearly define goals and expectations for team members using performance review tools, and hold them accountable for achieving successful performance.

Requirements:

  • Proven experience in operations management, preferably in the hospitality industry.
  • Strong leadership and mentoring skills, with the ability to develop and coach team members.
  • Excellent financial management skills, with a clear understanding of budgeting and forecasting.
  • Strong communication and interpersonal skills, with the ability to work effectively with team members and stakeholders.