Financial Counselor

4 weeks ago


Cleveland, Oklahoma, United States Cleveland Area Hospital Inc Full time
Job Summary

Cleveland Area Hospital Inc is seeking a skilled Financial Counselor to join our team. As a Financial Counselor, you will be responsible for advising patients of their financial responsibility, collecting payments, and explaining the hospital's Charity Policy. If eligible, you will assist patients with completing applications for assistance. You will work closely with the Business Office Manager and staff to ensure seamless communication and efficient financial processes.

Key Responsibilities
  • Advise patients of their financial responsibility and explain the hospital's Charity Policy
  • Collect payments and apply discounts when appropriate
  • Assist patients with completing financial aid program applications and reviews
  • Handle customer calls and walk-in questions and complaints regarding billing and collections
  • Work closely with the Access Department for outpatient service estimates and payments
  • Liaison between patient and insurance companies for walk-in patient concerns
  • Accurately document all financial counseling correspondence in patient accounts
Requirements
  • High school diploma required
  • One year experience in a healthcare business office environment, either hospital or physician's office preferred
  • Excellent communication and organizational skills
  • Ability to maintain patient confidentiality
Working Conditions

Primarily sitting, sometimes standing. Utilizes good hearing, vocal and visual skills. Occasionally requires walking about, bending or stretching. Equipment, boxes, materials, or supplies of light weight (under 50 lbs) may require infrequent lifting, pushing, or pulling.


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