Guest Services Representative
2 weeks ago
Are you an enthusiastic and dedicated professional with a strong commitment to delivering exceptional guest experiences? If you possess a background in the hospitality sector, we invite you to consider a position as a Guest Services Representative at The Eldridge Hotel.
As a prominent establishment with a rich history, The Eldridge Hotel is renowned for its welcoming atmosphere and high standards of service. In this role, you will serve as the primary point of contact for our visitors, overseeing various aspects of their stay. Your contributions will be vital in ensuring a comfortable and enjoyable experience for all guests.
Key Responsibilities:
- Facilitate all check-in and check-out procedures
- Handle online and telephone reservations efficiently
- Guide customers regarding payment options and validate their credit card information
- Register guests and gather necessary details
- Greet guests upon arrival and allocate rooms accordingly
- Provide comprehensive information about hotel services, room availability, pricing, and amenities
- Address guest inquiries and resolve complaints in a prompt and professional manner
- Collaborate with housekeeping to ensure rooms are impeccably maintained
- Confirm group bookings and arrange tailored services for VIP guests and event participants
- Promote additional services and amenities when suitable
- Maintain accurate records of reservations and financial transactions
- Prior experience as a Hotel Front Desk Agent, Receptionist, or in a similar capacity
- Strong customer service orientation
- Outstanding communication and organizational abilities
- A degree in hospitality management is advantageous
- Flexible working hours
- Health insurance coverage
- Dental and vision insurance
- Paid time off
- 401k matching program
- Employee discounts
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