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Culinary Operations Manager

2 months ago


Oakland, California, United States Whole Foods Market Full time

Culinary Operations Manager Job Description

About the Role

We are seeking a highly skilled and experienced Culinary Operations Manager to join our team at Whole Foods Market. As a key member of our Prepared Foods department, you will be responsible for driving culinary excellence and hospitality experience on the retail floor.

Key Responsibilities

  • Drive and elevate culinary operational excellence by being a champion for food quality and promoting a passion for food culture in the front and back of the house.
  • Consistently communicate and model Whole Foods Market vision and goals.
  • Demonstrate advanced product knowledge and awareness of industry trends, products, and innovation.
  • Build a positive work environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Sustain exceptional levels of knowledge and awareness of competitors and industry trends.
  • Develop, mentor, motivate, and train Team Members to sustain a high performance and strong retention.
  • Establish standards of service and serve as the voice and face of Prepared Foods.

Food Production and Quality

  • Manage and expedite production within Prepared Foods to ensure quality, presentation, and food safety are maintained daily at the highest levels.
  • Communicate and execute operational and store process SOPs and regional merchandising standards for all culinary programs.
  • Ensure integrity of all menu implementations and planograms.
  • Monitor and maintain in-stock levels.
  • Execute all Prime deals, promotions, and sales driving initiatives.

Hospitality and Service

  • Lead by example in promoting hospitality to all Whole Foods Market guests.
  • Serve as culinary ambassador and elevate guests' in-store experience.
  • Maintain awareness of customer flows and needs; direct Team Members as necessary to satisfy and delight customers.

Requirements

  • Combined history (minimum 18 months) of professional hospitality/kitchen experience and culinary training.
  • Ability to teach and develop others in a constructive and positive manner.
  • Organized and systematic approach to work and the aptitude to prioritize efficiently and delegate responsibilities.
  • Excellent communication, interpersonal, motivational skills to build teams and customer relationships.
  • True passion for food.
  • Food safety certification (or willingness to obtain within 6 months).
  • Ability to work a flexible schedule, including nights, weekends, and holidays as required.
  • Strong technology skills: Microsoft Office.
  • Consistent and punctual.

Working Conditions

  • Standing and walking for extended periods of time, up to 8-10 hours.
  • Bending, stooping, twisting, squatting, reaching, climbing; may require use of ladders.
  • Unassisted heavy lifting and/or assisted lifting to 50 pounds.
  • Physical dexterity; repetitive hand and arm motion, single grasping, fine manipulation, pushing, pulling.
  • Exposure to FDA-approved cleaning chemicals.
  • Exposure and work in varying temperatures: 90 degrees F.
  • Ability to work in wet and dry conditions.
  • Ability to use tools and equipment operational machinery.
  • Iteration of duties.
  • Ability to travel for training purposes or other meetings as required.

Benefits

Whole Foods Market offers a comprehensive benefits package, including competitive health benefits, Perkbox discounts, and a supportive work environment.