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Culinary Operations Manager
2 months ago
Culinary Operations Manager Job Description
About the Role
We are seeking a highly skilled and experienced Culinary Operations Manager to join our team at Whole Foods Market. As a key member of our Prepared Foods department, you will be responsible for driving culinary excellence and hospitality experience on the retail floor.
Key Responsibilities
- Drive and elevate culinary operational excellence by being a champion for food quality and promoting a passion for food culture in the front and back of the house.
- Consistently communicate and model Whole Foods Market vision and goals.
- Demonstrate advanced product knowledge and awareness of industry trends, products, and innovation.
- Build a positive work environment of outstanding teamwork, mutual respect, and exceptional morale.
- Sustain exceptional levels of knowledge and awareness of competitors and industry trends.
- Develop, mentor, motivate, and train Team Members to sustain a high performance and strong retention.
- Establish standards of service and serve as the voice and face of Prepared Foods.
Food Production and Quality
- Manage and expedite production within Prepared Foods to ensure quality, presentation, and food safety are maintained daily at the highest levels.
- Communicate and execute operational and store process SOPs and regional merchandising standards for all culinary programs.
- Ensure integrity of all menu implementations and planograms.
- Monitor and maintain in-stock levels.
- Execute all Prime deals, promotions, and sales driving initiatives.
Hospitality and Service
- Lead by example in promoting hospitality to all Whole Foods Market guests.
- Serve as culinary ambassador and elevate guests' in-store experience.
- Maintain awareness of customer flows and needs; direct Team Members as necessary to satisfy and delight customers.
Requirements
- Combined history (minimum 18 months) of professional hospitality/kitchen experience and culinary training.
- Ability to teach and develop others in a constructive and positive manner.
- Organized and systematic approach to work and the aptitude to prioritize efficiently and delegate responsibilities.
- Excellent communication, interpersonal, motivational skills to build teams and customer relationships.
- True passion for food.
- Food safety certification (or willingness to obtain within 6 months).
- Ability to work a flexible schedule, including nights, weekends, and holidays as required.
- Strong technology skills: Microsoft Office.
- Consistent and punctual.
Working Conditions
- Standing and walking for extended periods of time, up to 8-10 hours.
- Bending, stooping, twisting, squatting, reaching, climbing; may require use of ladders.
- Unassisted heavy lifting and/or assisted lifting to 50 pounds.
- Physical dexterity; repetitive hand and arm motion, single grasping, fine manipulation, pushing, pulling.
- Exposure to FDA-approved cleaning chemicals.
- Exposure and work in varying temperatures: 90 degrees F.
- Ability to work in wet and dry conditions.
- Ability to use tools and equipment operational machinery.
- Iteration of duties.
- Ability to travel for training purposes or other meetings as required.
Benefits
Whole Foods Market offers a comprehensive benefits package, including competitive health benefits, Perkbox discounts, and a supportive work environment.