Customer Service Representative

4 weeks ago


Harper Woods, Michigan, United States CVS Health Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Store Associate at CVS Health. As a key member of our sales floor team, you will play a vital role in delivering exceptional customer service and creating a positive shopping experience for our customers.

Key Responsibilities

  • Provide differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues.
  • Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed.
  • Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures.
  • Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager.
  • Supporting opening and closing store activities, when needed.
  • Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools.
  • Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development.
  • Embracing and advocating for new CVS services and loyalty programs that support our purpose of helping people on their path to better health.

Requirements

  • At least 16 years of age.
  • Remaining upright on the feet, particularly for sustained periods of time.
  • Lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting.
  • Visual Acuity - Having close visual acuity to perform activities such as: viewing a computer terminal, reading, visual inspection involving small parts/details.

Preferred Qualifications

  • Previous experience in a retail or customer service setting.

Education

High School diploma or equivalent preferred but not required.

Compensation

The typical pay range for this role is: $15.00 - $19.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Benefits

Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

Work Environment

As a Retail Store Associate at CVS Health, you will work in a fast-paced retail environment, interacting with customers and colleagues on a daily basis. You will be required to stand for long periods of time, lift and move objects, and perform other physical tasks as needed.



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