Desktop Support Specialist

3 weeks ago


Grosse Pointe Woods, Michigan, United States Resource Logistics Full time
Job Summary

As a Desktop Support Specialist at Resource Logistics, you will provide high-quality support with excellent customer service, technical expertise, and timeliness. This role involves frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution.

Key Responsibilities

• Manage a team of technicians across locations

• Manage the reporting of SLAs, adherence to SLA and contract

• Manage shift and shift planning, including on-call roster

• Manage resource productivity

• Enable the team with training and development

Requirements

• Minimum of 4-7 years of technical experience in providing quality services to end users

• Excellent communication and problem-solving skills

• Ability to work in a team environment with a collaborative approach to resolving customer problems
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