Customer Service Representative

2 weeks ago


Woods Cross, Utah, United States The Sherwin-Williams Company Full time
Customer Service Representative Job Summary

The Sherwin-Williams Company is seeking a skilled Customer Service Representative to join our team. As a key member of our store staff, you will be responsible for ensuring high levels of customer satisfaction through excellent sales service, assisting customers in person and over the phone, and building productive trust relationships with wholesale and retail customers.

Key Responsibilities:
  1. Ensure high levels of customer satisfaction through excellent sales service
  2. Assist customers in person and over the phone by determining needs and presenting appropriate products and services
  3. Build productive trust relationships with wholesale and retail customers
  4. Process sales transactions accurately and consistently with policies and procedures
  5. Follow and achieve sales goals on a monthly, quarterly, and yearly basis
  6. Maintain precise work order files and formulas
  7. Pull appropriate products from the sales floor or warehouse
  8. Tint and mix products, as needed, to customer specifications
  9. Stock shelves and set up displays
  10. Clean store equipment
  11. Load/unload delivery trucks
  12. Assist in making deliveries, as needed
  13. Maintain in-stock and presentable condition assigned areas
  14. Remain knowledgeable on products offered and discuss available options
  15. Comply with inventory control procedures
  16. Suggest ways to improve sales


Minimum Requirements:
  1. Must be at least eighteen (18) years of age
  2. Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  3. Must be able to read, write, comprehend, and communicate in English
  4. Must be able to read, write, comprehend, and communicate in Spanish
  5. Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  6. Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
  7. If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
  8. If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position


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