Customer Service Representative

6 days ago


Meridian, Idaho, United States Manpower Group Inc. Full time
Job Title: Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at a leading healthcare provider. As a key member of our Government Programs/Medicare Advantage customer service team, you will be responsible for providing exceptional service to new plan members.

Key Responsibilities:
  • Answer inbound phone calls from new Medicare Advantage plan members responding to an automated welcome message
  • Make outbound welcome calls to plan members to introduce them to our services and resources
  • Represent our client, share available tools and resources, and coordinate follow-up calls with experienced team members as needed
  • Document notes and update member information
  • Maintain performance guidelines and adhere to scheduling to provide excellent service levels
Requirements:
  • Ability to work onsite at our Meridian Idaho campus
  • Ability to attend 10-day paid training class Monday-Friday, from 8:00am-5:00pm
  • High comfort level receiving/making calls and following a call script
  • Previous experience in contact/call center, customer service, health insurance, Medicare Advantage, and/or medical office
  • Phenomenal verbal and written communication
  • Digital literacy, such as Microsoft Office Suite, data entry, using multiple software applications simultaneously
  • Problem solving and basic math skills
What We Offer:
  • Opportunity to work with a leading healthcare provider
  • Gain experience in the healthcare industry
  • 10-day paid training
  • Competitive pay
  • Potential for overtime

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity.



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