Patient Access Coordinator
3 weeks ago
We are seeking a highly skilled and compassionate Patient Access Representative to join our team at LCMC Health. As a Patient Access Representative, you will play a vital role in ensuring that patients receive high-quality care and service.
Key Responsibilities- Greet patients, guests, and family members, both in person and over the phone, and schedule appointments with the appropriate provider, location, and time.
- Analyze current patient information to determine or create an account for all patients who present for services, including walk-in, non-scheduled, and emergency services, or activate scheduled accounts that have already been set up.
- Register patients by entering accurate demographic, financial class, insurance information, and revise errors.
- Initiate bed placement, reservation, transfer, and/or discharge based on requests from clinical providers, case management, etc.
- Assist patients with understanding their financial obligations, setting up payment arrangements, completing financial assistance applications, coordinating care with providers, securing grants/resources with external sources, and making appropriate referrals to Medicaid or Emergency Medicaid.
- Complete the registration and admissions process and ensure all required forms are completed and other paperwork/documents are gathered and accurate.
- Request and document patient demographic, insurance, guarantor, MSP, and PCP/Referring Physician information, validate against current system, and ensure patient/guarantor sign all applicable documentation, such as consents and financial assistance loan application.
- Scan ID, insurance cards, orders, authorization information, etc. to patient's account once the information is validated for accuracy.
- Perform insurance verification by running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with insurance company within established timeframe.
- Contact case management and/or provider to assist with appropriate department placement for clinical services.
- Inform patient/guarantor of liability due, including prior balances and estimates for scheduled service, and collect payment if possible or refer to financial counseling as needed. Maximize point-of-service collection, meeting established registration collection goals.
- Provide directions to applicable areas of interest, such as the department where service will be provided, financial counselor, cafeteria, waiting rooms, restrooms, and parking area.
- Schedule and reschedule appointments for patients as needed, identifying open time slots and educating patient/guardian about available options for services.
- High School Diploma/GED or appropriate work experience.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Excellent communication and interpersonal skills.
- Ability to maintain confidentiality and handle sensitive information.
- Basic computer skills and proficiency in electronic medical records.
LCMC Health is a community of caregivers dedicated to providing high-quality, patient-centered care. We are committed to making a positive impact on the lives of our patients, families, and communities. Our team is passionate about delivering exceptional care and service, and we are seeking like-minded individuals to join our team.
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