Assistant General Manager

2 days ago


Homestead, Florida, United States Shaner Hotel Group Full time
Job Description

The Assistant General Manager is a key member of the hotel management team, responsible for assisting the General Manager in maintaining proper controls for all hotel operations in accordance with company policies and franchise standards.

Key Responsibilities
  • Assist the General Manager in overseeing hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
  • Ensure that all hotel departments are functioning efficiently and effectively, and that all staff are meeting their performance goals.
  • Develop and implement strategies to improve hotel revenue, occupancy, and customer satisfaction.
  • Monitor and control hotel expenses, including labor costs, inventory, and supplies.
  • Ensure that all hotel policies and procedures are up-to-date and compliant with company and franchise standards.
  • Assist with the development and implementation of marketing and sales strategies to increase hotel occupancy and revenue.
  • Collaborate with the General Manager to develop and implement plans to improve hotel customer service and satisfaction.
  • Ensure that all hotel staff are trained and equipped to provide excellent customer service.
  • Monitor and address any guest complaints or issues in a timely and professional manner.
  • Assist with the management of hotel budgets, including forecasting, planning, and controlling expenses.
  • Ensure that all hotel financial reports are accurate and up-to-date, and that all financial transactions are properly recorded and accounted for.
Requirements
  • Minimum of one year of management experience in the hospitality industry.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • High school graduate or equivalent; college degree in hospitality management or business preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of budget preparation and cost controls.
  • Working knowledge of all hotel departments.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of an organization.
  • Ability to apply good judgment to carry out instructions.
  • Knowledgeable of the property management system.
  • Knowledge of local activities and attractions appropriate for clientele.


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