Assistant General Manager

5 days ago


Homestead, Florida, United States Shaner Hotel Group Full time
Job Description

The Assistant General Manager is a key member of the hotel management team, responsible for assisting the General Manager in maintaining proper controls for all hotel operations in accordance with company policies and franchise standards.

Key Responsibilities:
  • Financial Management: Assist in achieving hotel financial goals and budget targets, ensuring that payroll and purchasing controls are in place to maintain and exceed profit goals.
  • Operational Excellence: Ensure that all Shaner and franchise operating standards are followed, and that the hotel is maintained to the highest standards of cleanliness and quality.
  • Guest Services: Be accessible to guests and employees, handle guest complaints, and ensure guest satisfaction.
  • Team Leadership: Assist staff with their job functions, lead employee performance, and establish standards and procedures for cleaning and safe working conditions in all departments.
  • Quality Assurance: Work to ensure high scores for customer service, cleanliness, and other related items on all Shaner and Franchise inspections.
Requirements:
  • Experience: Minimum of one year of management experience in the hospitality industry.
  • Communication: Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Education: High school graduate or equivalent; college degree in hospitality management or business preferred.
  • Language: Bilingual English/Spanish a plus.
  • Skills: Knowledge of budget preparation and cost controls, working knowledge of all hotel departments, and ability to read and interpret documents.
About Us:

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay, and resort properties with more than 7,500 rooms in 14 states and four countries.



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