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Customer Support Representative

2 months ago

Live Oak, Florida, United States Winn-Dixie Retail Stores Full time

Position: Customer Service Associate
Location: Retail Grocery Location

Overview: At Winn-Dixie Retail Stores, we prioritize fostering an inclusive atmosphere that appreciates diversity. As a Customer Service Associate, your role is vital in enhancing customer experience by delivering prompt and courteous service at the customer service desk and media services area.

Key Responsibilities:

  • Provide attentive and friendly customer service
  • Address customer complaints professionally and escalate when necessary
  • Manage daily cash handling and accounting responsibilities
  • Stay informed on front-end operations to maintain service quality
  • Assist in troubleshooting issues with front-end equipment
  • Ensure cleanliness and organization of the work area
  • Maintain confidentiality and integrity in all customer interactions
  • Perform cashier and pricing duties as needed
  • Report safety hazards or policy violations
  • Adhere to company policies and procedures

Qualifications:

  • Must be at least 18 years old
  • High school diploma or equivalent required
  • Proficient in the English language
  • Authorized to work in the United States
  • Successful completion of a background check

Preferred Skills:

  • Strong customer service and communication abilities
  • Familiarity with office systems and equipment
  • Computer literacy
  • Excellent organizational skills
  • Dependable and honest work ethic

Required Behaviors:

  • Commitment to Values: Demonstrate alignment with company goals and values
  • Encourage team members through recognition and constructive feedback
  • Business Focused: Show commitment to the success of the business
  • Customer-Centric: Prioritize the needs of customers above all else
  • Respect for People: Treat all individuals with dignity and respect

Additional Requirements:

  • Adhere to all company policies
  • Complete service training within the first 60 days of employment